My first and last stay at the Rendezvous Studio Hotel on George Street, Brisbane, was regrettably on par with $50/night hotels I have slept in, for the same price of a luxury hotel such as the Sofitel, just over on Turbot Street. Despite the price-service incompatibility, the view was spectacular. And unfortunately, that was the only positive side to my experience.
Upon entry I was both surprised and flattered to see a card with a platter of strawberries, chocolate slice and a bunch of grapes waiting for me. And to my disappointment, it was definitely not thanks to the goodwill of the hotel after all.
Whether “Frank” ever read his card, I will never know. However I don’t doubt he purposefully avoided his strawberries after he presumably noticed the forest of mould growing from the pile. From this, I could only assume that either the hotel had made a bad attempt to impress me with the gift and merely slipped up with the name (which is pathetically simple to say the least), or had not bothered to clear and clean the room before hand (equally pathetically simple). Unfortunately, this is not the worst of my experience. After bringing the platter of mould to the front desk, I wasn’t even extended an apology. Nor an explanation for the gifts, nor an explanation for the wrong name. Let me reiterate this is a hotel that charged the same as the 5 star Sofitel.
After settling in a little more, I began to notice the lack of… Let’s call it precision, by whatever child had been asked to paint the walls and roof of the room. There was a clear lack of spacial awareness in whoever painted the surfaces. Not to mention, an inability to clean their mess, as the mirror in the room had a paint spatter around the entire wooden edge, and was clearly not intended to be a work of art!
Once I was able to ignore the crooked paint lines in the room, my attention shifted to the collection of marks and smears placed randomly around the room on the already (what should be) illegal paint work. While one area looked like a dog had dragged it’s behind back and forth on the roof, another seemed as though someone had continually smoked cigarettes in the same place for a week. But what surprised and intrigued me the most was the area above the bed, which reminded me of the liquid smears on a male urinal trough. My only other disappointments with the room were the gathered visible piles of dust on all the other flat surfaces in the room, and the mini bar which had a selection of three soft drinks, some water and wine, a broken piece of fridge and small ocean of water settled on the shelves.
After checking out the poisonous vents in the main room, then the bathroom, which hadn’t been cleaned since their instalment, I wrestled with the bathroom door which had no lock, yet apparently has the ability to not open and close for minutes at a time. However that was a better experience when I remember my experience with the main door, which had two locks, the main one not being aligned with the wall, rendered obsolete.
Room Service’s meals left much to be desired with the Calamari being falsely advertised as multiple rings, which more resembled a poor uncooked mound of entangled squid tentacles that could not be detached from themselves. This was a mere stumble compared to the alleged ‘salad’ which reminded me of a decaying compost mound. The cucumber pieces were not green, they were clear. To us in the food service industry, this screams “DO NOT SERVE”. After calling Room Service to collect their failed attempt at the most basic of meals, there was still no apology. After the manager appeared at the door and collected the meal, he listened to the harrowing tale and offered a feble apology completely void of emotion and expected horror. However, no resolution to the situation. And still no explanation for poor Frank and his card and food that I had presumably, wrongly received….
Hoping the morning would bring at least one edible food item, especially considering the manager was now in the loop, again I was disappointed. The assumed powdered scrambled egg looked like a solid yellow rock, yet managed to be leaking more liquid than the river of oil the bacon was swimming in. The coffee ironically tasted like the catering attendent had forgotten to add the flavour to the hot black water. The two croissants which I took one bite from had obviously been left in a bag with danish croissants as they tasted as if they contained more sugar content than a packet of candy. And last but not least, of the two juices we had ordered (well that’s not entirely true, the kitchen called at dawn to tell us they didn’t have any of the juice we ordered and had to change the order), one was so sour, I, a lover of all things sour and spicy, was ready to throw up. And again, when informing the kitchen, we were told it was not their fault and it was a new bottle and continued to be told about many things we could not have cared less about, and not one “I’m sorry you’ve paid hundreds of dollars and we have been unable to provide you with juice that has not gone off”. Or even a simple “I’m sorry” in general.
Rendezvous, I must say has not been the worst hotel I have ever stayed in, however in reference to value for money, it has been the most disgusting example of purposeful business-customer cheating, swindling, con…. One thing is clear; this ‘hotel’ is the furthest thing from value for money I have ever experienced, in all the continents, countries and cities I have ever been privileged to experience.
I would love for the Rendezvous Hospitality Group to provide a resolution for their mistakes. Because honestly, for a hotel that charges hundreds of dollars per night, removing the meal charge is simply not good enough.